Mr. Jenkins called our team to help find out why the opener was malfunctioning.
When there is a problem with the opener, troubleshooting is the way to rule out some issues and to pinpoint the actual problem. Before taking a look into the opener itself, our team firstly checked the power connections and then the remote control. These were all ok. The internal components of the garage door opener led them to the issue with the logic board which didn’t work at all. After discovering the problem, we explained to Mr. Jenkins that we had to acquire a new logic board. LiftMaster procured it for us, we returned it to the customer’s place, installed and aligned it with the remote unit. Again, the garage door was working flawlessly in just a short period. This whole intervention didn’t last very long.
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